FAQ

    What is Namma Grocery?

    Namma Grocery is your one-stop online store for Indian groceries and fresh vegetables in Hamburg, Germany. We deliver across Europe on orders above €29.99.

    Which regions do you deliver to?

    We deliver all over Germany and to most European countries, including the Netherlands, Belgium, Austria, France, Italy, and more.

    Is there a minimum order value for delivery?

    Yes, we offer Europe-wide delivery on orders above €29.99.

    Do you sell fresh vegetables?

    Yes! We offer a wide selection of fresh Indian vegetables, sourced weekly for best quality.

    When do you ship fresh vegetables?

    Fresh vegetables are shipped weekly, usually mid-week. The exact dispatch day is shared via email and on our social media.

    Can I track my order?

    Yes, once your order is shipped, you'll receive a tracking link via email or SMS to follow your package in real time.

    How long does delivery take?

    Delivery within Germany typically takes 1–2 working days. Other European countries may take 2–5 working days, depending on the location.

    Do you offer local delivery in Hamburg?

    Yes! If you're in Hamburg, we offer local delivery and even in-store pickup options for select areas.

    Are your products authentic and sourced from India?

    Absolutely! We stock authentic Indian brands and fresh produce to give you a true taste of home.

    What payment methods do you accept?

    We accept Visa, Mastercard, PayPal, Klarna, and other major online payment options.

    Can I place bulk or group orders?

    Yes, we welcome bulk orders and can offer custom quotes. Please contact our support team for more details.

    Is there a loyalty program or discount for first-time customers?

    Yes! New customers can enjoy 5% off their first order over €30 with the code NG05.

    Do you accept returns or refunds?

    For non-perishable items, we offer returns within 14 days. Unfortunately, perishable goods like vegetables are not eligible unless damaged or spoiled upon delivery.

    How do I contact customer support?

    You can reach us via email, WhatsApp, or through our website chat for order inquiries, support, or feedback.

    Do you have a physical store?

    We currently operate online only, but we do offer local pickup in Hamburg for select orders.